General Terms and Conditions

  1. Information prior to contracting

The present website catherinemontano.org is property of Catherine Montaño from Cali, Colombia.

The General Contracting Conditions regulate the distance selling relationship between CATHERINEMONTANO.ORG and the user or customer, in accordance with the legal stipulations on General Contracting Conditions, the Law on the Protection of Personal Data, the Law on Services of the Information Society and Electronic Commerce.

CATHERINEMONTANO.ORG reserves the right to make the modifications it considers appropriate, without prior notice, to the General Conditions. Such modifications may be made, through their websites, by any form admissible by law and will be binding during the time they are published on the website and until they are validly modified by subsequent ones. Notwithstanding, CATHERINEMONTANO.ORG reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to these General Conditions when it considers it appropriate, announcing them in due time and form.

All original contents of the website is in Spanish though translations of selected content may be offered in selected languages.

  • For all life threatening conditions, please seek medical help.
  • We can’t treat children. However, the healing of children is possible if the parents undergo therapy.
  • We cannot accept clients who suffer from schizophrenia, dementia or mental illness.
  • The therapy cannot be made for someone else.
  • We don’t write prescriptions.
  • We help you heal your soul, which often has strong beneficial effects on the health of your body, but there is no guarantee or promise of any biological health effects.

  1. Scope of the General Conditions

The aim of the website is:

    • Sale of consultations online or in person
    • Sale of courses and workshops online
  1. Duration of the contract

The duration of the contract shall be linked to the delivery of the product/service without prejudice to the right of withdrawal.

  1. Obligations of the user or client

As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, he declares that he is of legal age and has the legal capacity and necessary abilities to access the websites of CATHERINEMONTANO.ORG and to contract through them.

  1. Procedure for contracting

To acquire our products/services, you can go to the section MAKE AN APPOINTMENT or to the specific section you are interested in:

– Sessions

– Services

– Online courses and workshops

It is a prerequisite that you register as a user of the website to contract our services online. You can access the corresponding section for registration on the website itself in the section CREATE ACCOUNT, another registration option can also be found once you select the product/service that is of interest to you. In accordance with the provisions of the Personal Data Protection Law, CATHERINEMONTANO.ORG informs users that the personal data collected during the registration process and subsequent purchase will be entered into a file under its responsibility, with the aim of processing these actions by the user and managing subsequent actions derived from them.

Likewise, CATHERINEMONTANO.ORG informs about the possibility of exercising the rights of access, rectification, cancellation and opposition by sending a letter to info@catherinemontano.org.

Unless you inform us otherwise, we will understand that your data have not been modified, that you undertake to notify us of any variation and that we have the consent to use them in order to maintain the relationship between the parties.

During the registration process you must identify yourself with the username and password provided. This data will not be made public. You are responsible for the confidential and responsible treatment of the identity and password obtained in the registration as a client and which you cannot share with others. You can change the recorded information at any time, in your customer area. In this same section you will have access to a history of your contracted services, this is only a consultation section but its management is allowed, the user can delete those records that he or she considers unnecessary to view.

Once the purchase process has been completed, the customer will receive a confirmation of the purchase by e-mail. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation of completing within 24 hours, please contact CATHERINEMONTANO.ORG at info@catherinemontano.org.

ONLINE COURSES AND WORKSHOPS

Once the payment has been verified, the client will receive the access codes to the platform typically within 24-48 hours yet no later than 10 minutes before an agreed online video-session start.

From the moment you contract the course, you have 40 calendar days to complete it, unless announced otherwise. After this period, the access codes provided will become invalid. After this period, the access codes provided will become invalid.

The student will be given some deadlines to complete the course, these deadlines are indicative, the student has a maximum of 40 days to complete it.

The student will receive an invoice

If the student wishes to take a tutorial, this must be purchased separately.

SESSIONS and SERVICES

Once the payment has been verified, the client will receive a confirmation within the hour via email.

The client will receive an invoice.

  1. Payment methods and execution of the order

The customer may pay for his or her product or service in any of the following ways. During the purchase process you must indicate your choice:

–PayPal

Allows you to send payments on the Internet safely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms. The PayPal platform also allows payment through a credit card without establishing an account with PayPal.

More information on PayPal at http://www.paypal.com.

  1. Right of withdrawal, cancellation, returns and complaints

7.1 Right of Cancellation

The buyer will have a minimum of 24 hours to cancel, from the day the customer receives the product or booking confirmation, without any penalty and without indicating the reasons.

The exercise of the right of cancellation must be notified by e-mail info@catherinemontano.org.

7.2 Cancellation policy

7.2.1 Cancellation of services by CATHERINEMONTANO.ORG.

CATHERINEMONTANO.ORG reserves the right to cancel any of the services contracted without prior notice if payment is not made properly.

The availability of products/services offered by CATHERINEMONTANO.ORG may vary depending on the service. In case of non-execution due to unavailability (e.g. due to sudden illness, higher forces, technical failure etc.) CATHERINEMONTANO.ORG will notify the customer by e-mail as soon as it becomes aware of this situation.

In this case CATHERINEMONTANO.ORG may offer the client to choose between a service of similar characteristics or superior quality without any increase in price at the earliest convenience of the client after re-establishment of the service, or alternatively, CATHERINEMONTANO.ORG can provide a full refund to the client within 7 working days.

7.2.2 Cancellation of services by the client

ONLINE COURSES AND WORKSHOPS

Because the content of the online course can be downloaded or reproduced immediately for permanent use, online courses are not subject to the right of cancellation from the date of commencement of the course.

SESSIONS and SERVICES

If the client regrets his or her purchase, he or she can cancel the reservation within 24 hours from the time of purchase and the refund of the original payment will be authorized within three banking days using the original payment method. After 24 hours, the client can request cancellation with refund, but a cancellation fee of 10% of the purchase value will be applied if the appointment is more than 3 days in the future. After that date, cancellation fees of 100% for less than 24 hours, 50% for less than 48 hours and 25% for less than 72 hours apply.

7.3 The client misses the appointment or is late

If the client does not show up for an appointment or arrives more than 15 minutes late, he or she loses the right to the booked session. An alternative appointment will require a new payment.

7.4Reimbursement of payment

Reimbursement of amounts received by the customer will be made using the same means of payment used by the client, unless otherwise agreed.

  1. Complaint

If the client wishes to file a complaint, he can do so by sending an e-mail to info@catherinemontano.org.

  1. Jurisdiction

Likewise, CATHERINEMONTANO.ORG reserves the right to present civil or criminal actions it considers appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in the Colombian territory. If any dispute arises, the parties may submit their disputes to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and venue. CATHERINEMONTANO.ORG is located in Cali, Colombia.